At Horgans we pride ourselves on ensuring your orders are packaged with the highest of standards and delivered by a select group of freight carriers.
Orders are processed Monday to Friday (ex public holidays). Orders received on weekends or holidays will be processed the next business day. Handling times for all orders are generally 3 – 7 business days from the time of order. Slight delays may occur during holiday, sale periods or during any COVID related restrictions.
A dispatch confirmation email including a track and trace number will be sent once the order has been dispatched. All deliveries are made by registered courier and will require a signature, unless you provide authority to leave.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Our product is shipped on a post code related shipping calculator with availability to the majority of postcodes within Australia. We are currently unable to deliver to some regions - if you are having trouble checking out of your cart and need an estimate for any postcodes outside of our range, please contact us directly for a quote.
DELIVERY OF GOODS
All goods are delivered ex-warehouse. Horgans will arrange a freight company to deliver to the purchaser’s address, unless the purchaser states otherwise or selects, when ordering the click and collect service from the St Peters, NSW warehouse. Goods are not shipped from our Brisbane and Melbourne showrooms. Liability passes to the purchaser upon delivery of the goods to the designated address of the purchaser. Liability passes to the purchaser ex-warehouse, if purchaser organises freight ex-warehouse.
Freight is payable at checkout, therefore freight costs are the responsibility of the purchaser, and are additional to the cost of goods sold.
The purchaser must sign for the number of cartons received upon delivery. Horgans will not be held responsible for cartons signed for, but not received. If upon delivery cartons are damaged, we ask that you please mark the consignment note and notify Horgans immediately. Please note that bulky and fragile items require specialist carriers and may take longer to reach nominated destinations. Orders will only be sent directly to purchaser’s client at Horgans discretion.
If the goods are to be delivered to a location other than ground level, then sufficient access must be available by staircase or lift. If delivery cannot be made to the location specified due to the nature of the premises, insufficient access, incorrect detail regarding the access provided or unavailable to meet the delivery, the customer will be liable for all additional costs incurred. If the item(s) is(are) returned, the customer is liable for all additional delivery costs and restocking fees.
WHITE GLOVE DELIVERY REQUESTS
White Glove Delivery is an additional service and not included in Horgans standard delivery. White Glove includes delivery with unpack, assembly, basic placement & rubbish removal for furniture items only. Please contact your Horgans Representative or Head Office to organise a quotation. All White Glove deliveries are subject to availability.
SITE DELIVERY CHECKLIST
Horgans will not accept responsibility for delivery failures or delays by our delivery contractors with items returned due to access limitations. To ensure you have a smooth and seamless delivery please see the points listed below as these are what you are required to agree with before checking out an order on our website. Delivery price does not include assembly, product unpacking or rubbish removal.
All of Horgans Shipping rates are for ground floor delivery only. Additional shipping charges may be applied if;
• Address is residential.
• Address contains stairs or a lift.
• Driveway have a gradient of more than 10 degrees.
• Delivery takes more than 15 minutes.
• Delivery is outside of usual business hours.
• Placement of furniture items within a premises.
You agree that;
- You have checked the size of your products, including packaging and determined that they will definitely fit either into a lift cart, between accessways or via stairs into the intended property.
- You have checked if the lift requires a booking and have arranged in a timely manner.
- You have assessed if a loading dock booking is required and have arranged this prior to delivery.
- You have assessed vehicle restrictions, ie, vehicle height. Please note, virtually all furniture items are delivered by a furniture truck and will need suitable access.
- You have assessed there is sufficient parking and clearways noted for delivery trucks.
If delivery cannot be made or is delayed due to the nature of the premises, insufficient access, incorrect access details provided or no-one is home, the customer is liable for all addition freight costs and restocking fees.
DOMESTIC SHIPPING
Our product is shipped on a post code related shipping calculator with availability to a majority of postcodes within Australia. We are currently unable to ship to some postcodes and the entire area of Northern Territory and Tasmania from our Online Store, for estimates to these postcodes please email us directly at sales@horgans.com.au for a quote.
INTERNATIONAL SHIPPING
Our online store is currently unable to ship internationally. If you wish to arrange international shipping please also email us directly at sales@horgans.com.au for more information.
WAREHOUSE PICKUP
Click & Collect is available from our Showroom & Warehouse located at 17 Burrows Road South, St Peters NSW 2044. In stock Items ordered in our showroom can be collected within 3 - 7 business days. Once your goods are picked, packed and ready for collection, you will be notified via email or SMS.
CARRIER TRACKING
A tracking number and carrier information will be sent to you in an email once your goods have been packed and dispatched from our St peters facility in NSW.
LOST OR DAMAGED IN TRANSIT
In the unlikely event that an item arrives damaged or faulty, we request that you email: sales@horgans.com.au within 7 days of receipt of goods for a replacement (if available/suitable), credit or refund. To assist with your claim please include any images &/or videos to support your claim. We are here to help & aim to respond within 24 hours Mon-Fri.
WE LOVE TO HEAR FROM OUR CUSTOMERS
If you require additional services or have any questions regarding your delivery please contact us
